Terms of service
**Shipping Policy**
**Processing time**
Orders are processed and dispatched within 1–2 business days of purchase. Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email with tracking as soon as your order ships.
**Delivery time**
Estimated delivery is 7–12 business days from dispatch. Delivery times are estimates, not guarantees, and may be affected by carrier delays, customs processing, weather, or peak seasons.
**International shipping**
We ship worldwide. Some remote destinations may fall outside our carriers' delivery network — if we can't ship to your address, we'll contact you and issue a full refund.
**Customs, duties, and taxes**
International orders may be subject to import duties, taxes, or customs fees charged by your country. These are not included in your order total and are the customer's responsibility. We have no control over these charges and cannot predict their amount.
**Multiple shipments**
Bundled or multi-item orders may arrive in separate packages at different times. This is normal and no items are missing — each package has its own tracking.
**Tracking**
Tracking is emailed once your order ships. It may take 2–5 business days for tracking to show movement while the package is scanned into the carrier network.
**Incorrect addresses**
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address. If your order is returned to us, we'll reship it once the correct address is provided (reshipping fees may apply).
**Lost or delayed packages**
If your order hasn't arrived within 20 business days of dispatch, contact us at [your email] and we'll investigate with the carrier and resolve it with a replacement or refund.
**Questions?** — we reply within 24 hours.
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Two things to fix before you publish: swap in your support email, and keep "business days" as the wording throughout — it's what protects you if someone claims late delivery. If you're selling into the EU or UK, they also require a clearly stated 14-day withdrawal right, which belongs in your refund policy rather than here.
What products do you sell?
We offer a wide range of pet products including food, toys, accessories, and more for your beloved pets.
How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.
Do you offer free shipping?
Yes! We offer free shipping on orders over a certain amount. Check our shipping policy for the latest details.
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please contact us to initiate a return.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package at any time.
How do I contact customer support?
You can reach us through our Contact page or by emailing us directly. We aim to respond within 1–2 business days.